A: If you are not 100% satisfied, we accept returned product in its original packaging up to 14 days from the date of purchase. Damaged items and/or short shipped orders must be reported to American Supply within three business days of receipt. Customized items include a 1-year manufacturer’s warranty from date of purchased.
Frequently Asked Questions
A: Currently, we only ship to the U.S. and Canada.
A: All amounts displayed are in US dollars.
A: You may email us at info@myamericansupply.com or call us at (877) 689-4867.
A: Yes, as long as you are a qualified wholesale company/distributor, promoting similar products. We will require a Seller certificate for resellers?
A: We accept most major credit cards such as Visa, Mastercard, American Express and Discover. We also accept checks written out to American Supply, Cash on Delivery, PayPal and Bank Transfers.
A: Some of our products have materials that are specialty orders or made. Therefore, minimum order quantities are required. These products will have the minimum number indicated on the item. Some items do not have a minimum.
A: Processing time is 2-3 weeks, depending on the complexity of the design.
A: Products available normally ships out within 48 hours once order has been received.
A: Yes. Please email us at info@myamericansupply.com and include your information so we can provide you with a quote.
A: Yes, upon request and availability. You must click on this option during order check out. An email will be sent out to you once your order is ready for pick up.
A: Yes. Let us know if you would like this as your shipping payment method.
A: If your items have not yet been processed on the same day, you have 24 hours to cancel after the time of payment to receive money back (call to verify). We do not accept cancellation after 24 hours on customized orders.
A: Aside from our wholesaler account program, you may subscribe to our newsletter and receive notifications of our sale items, promotions, and new products. If you have already purchased our items, you can submit a picture of the item being used and give us your honest review for a guaranteed 10% discount on your next order.