Welcome to My American Supply. By placing an order on our website, you agree to the following terms and conditions:

Order Policy

1. All orders must be placed through our official website www.myamericansupply.com.
2. Once an order is placed, a confirmation email will be sent to you.
3. Orders are prepared within 3 to 5 days, unless otherwise stated.
4. Each shipment will be assigned a tracking number for your convenience.
5. You can check your order status anytime by logging into your account on our website.
6. Product images are for reference only. While we strive for accuracy, slight variations may occur.
7. For personalized or custom items, you may be required to upload your logo, or size details on the product page.
8. Processing time for custom items is typically 2–3 weeks, depending on complexity.
9. To protect against disputes, we encourage customers to record an unboxing video upon receiving their order. This will serve as valid evidence for any claims.
10. If you are satisfied with your purchase, we would greatly appreciate your positive feedback on our Facebook Page and recommendations to your friends.

Payment Policy

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Bank Transfers (US only)
• Checks payable to American Supply (US only)
• Cash on Delivery (where applicable, US only)

All payments must be cleared before orders are shipped.

Cancellation Policy

1. Orders may be canceled within 24 hours of payment, provided they have not yet been processed.
2. To cancel, please contact our support team immediately for verification.
3. Customized orders cannot be canceled once processing has begun.

Shipping & Delivery Policy

1. Shipping usually takes 3-5 days.
2. We deliver to all US states, Canada, and most international destinations.
3. Shipping fees and delivery times vary depending on location.
4. Customers may request special shipping arrangements by contacting us in advance.

Return Policy

1. If you are not 100% satisfied, returns are accepted within 30 days from the purchase date.
2. Items must be unused, in original packaging, and in resellable condition.
3. Damaged items or short shipments must be reported to American Supply within 3 business days of receipt.
4. Custom or personalized items are non-returnable.
5. Customers are responsible for return shipping.

Refund Policy

1. Refunds will be issued once returned items are received and inspected.
2. Approved refunds will be credited back to the original payment method within 7–14 business days.
3. Shipping fees are non-refundable.

Replacement Policy

1. We do not replace returned items.
2. Customers wishing to receive a replacement must place a new order through our website.

Guarantees

1. We guarantee that all products are authentic, inspected, and packed with care before shipping.
2. For custom items, we guarantee best efforts to match your approved design as closely as possible.

These terms and conditions may be updated from time to time without prior notice. For questions or clarifications, please contact our customer support team at info@myamericansupply.com.